For over a decade, Unity Bank Plc has served individuals, businesses, and the public sector of Nigeria’s economy in the areas of investment, savings, and other retail banking operations, from over 200 locations within the country and with its team of more than 2,000 employees.
In delivering optimal service to its customers, the bank has the obligation to ensure that responses to customer demands are right on time. This, to a large extent, helps to guarantee customer retention and secure word of mouth publicity which has proven to be the best form of advertisement, having the ability to increase customer loyalty by 16 to 24% according to the Wharton School of Business.
The impact of delays in service delivery goes beyond affecting public reputation but can also lead to loss of revenue, which was the case for Unity Bank. “Whenever there is downtime from our datacenter, there is always a major impact on the business group services running on the server. This directly impacts the delivery timelines of our services to our customers and invariably translates to a loss of revenue of over $10,000 per hour when the recovery process is not managed effectively.” said, Ugochukwu Aku, Head, IT Infrastructure, Unity Bank.
Although a lot of manual work was put into managing our applications at every event of downtimes, it wasn’t enough to meet the business objective.
In addition to this, the bank spent a lot of time and money on the procurement of additional hardware to meet the demands for hosting new products and services geared towards catering to the needs of its customers.
The problems encountered by Unity Bank pointed clearly to the need of hosting its core critical application on a cloud-based solution, one that Descasio had the requisite competency for providing.
Unity bank came to learn of this competency when Descasio approached them with an Application Modernization workshop which was set up in collaboration with Microsoft.
“During the online workshop, Descasio showcased the value of having a seamless solution that requires less human input and delivers in a timely fashion. Descasio also showed the flexibility and reliability of hosting our application on Microsoft Azure.”
“We reviewed Descasio’s proposition of migrating our application to Azure alongside other business continuity processes at the time and came to a conclusion that Azure presented more value.” Explained Ugochukwu.
The Result
Since the migration to Microsoft Azure App Services, Unity Bank has been able to meet several of its objectives. Primarily, they have been able to overcome the management burden that previously existed when the app was hosted in their on-premise infrastructure. This has translated to the provision of a more solidified service experience to customers and a huge reduction in losses as a result of downtimes.
Speaking on other benefits of Microsoft Azure app services to the financial institution, Ugochukwu said, “This solution really helped us in having successful app deployments. Unity Bank has also enjoyed easy scalability as they can now develop new applications and scale resources to meet the demands with ease and in no time. Ultimately the solution has helped us to improve our overall business performance at a reduced cost.
“Today, our IT team has more time to focus on other directly related bank projects as most of the previous issues we have had as regards applications sitting on physical infrastructures are now being taken care of.”
Commenting on the bank’s experience with Descasio, Ugochukwu said “Descasio was not picked based on preference or relationship, they were picked by the bank based on competency shown with the deployment of app services. We as an organization ensure to work with competent partners as this directly translates to the quality of service delivered to our client.”
“We have enjoyed great customer experience, an excellent display of product knowledge, and an utterly reliable service delivery from Descasio and will recommend both Descasio and Microsoft to all organizations looking to implement an effective, secure, and reliable IT solution as we have,” he added.
