NEPL (NNPC): Automating Business Processes with AWS-Powered PLUG
Industry: Energy / Enterprise Automation
Challenge
NEPL relied on manual, paper-based workflows for key business processes — such as expense claims, travel approvals, and staff allowances. These inefficiencies slowed approvals and reduced visibility across departments.
Solution
Descasio deployed PLUG, a no-code automation platform built on AWS, to digitize and automate NEPL’s workflows. Key processes automated:
- Expense Claims
- Authority to Travel (ATT)
- Staff Allowance Claims
The solution leverages AWS services for scalability, security, and integration flexibility — ensuring smooth expansion to additional workflows.
Results
- Faster decision-making through automated approvals
- Full transparency and auditability of business workflows
- Reduced processing time and operational overhead
- Positive adoption across multiple departments
- Scalable automation framework for future use cases
Lessons Learned
Starting with high-impact processes accelerates adoption and demonstrates ROI — paving the way for broader automation across the enterprise.
