Associate Solutions Architect

Job Title:Associate Solutions Architect
Job Type: Permanent, Full time
Location: Lagos, Nigeria.

Our Story

One of Africa’s fastest-growing and leading technology solutions provider, with a team of highly skilled and certified technology professionals committed to and passionate about delivering value to small, medium and large sized businesses across all industries.

We focus on implementing tailored digital transformation solutions that match each businesses’ needs and ambitions by supporting them to achieve lower operational costs, improved productivity, standardized processes, data security, competitive market offerings and high customer engagement.

Our Value Proposition

At Descasio, we are a one-stop transformation solutions provider that co-creates, advises, and supports our clients to simplify doing business through modern and innovative technology solutions.

Expectation

We are looking for an Associate Solution Architect to strengthen our team, someone with basic knowledge of modern Technology including Cloud computing. With our clients, you work on projects on the realization of Architectures and solutions under the wings of experienced Technology Technology professionals.

Key Duties & Responsibilities

The Associate Solutions Architect will carry out these functions:

    • Carry out tasks in the direction of an experienced Team member.
    • Work with Customers to design Technology infrastructure.
    • Propose best practices to optimize customers’ environment in performance, security, and cost.
    • Creation of a well-informed strategy and administer the adoption process.
    • Design architecture solutions to effectively meet the strategic needs of the Customers.
    • Evaluate and prioritize customer support cases
    • Communicate and solve customers’ problems via phone, email, live chat, and face-to-face meetings
    • Provide bills for your services.
    • Work with all internal groups, including support, sales, engineering, product management, and consulting.
    • Prepare accurate and timely reports
    • Work within a client’s project team.

Experience

    • Bachelor’s degree in Computer science, B.Eng., or relevant degree or higher.
    • 1 year minimum experience.
    • Certification in Microsoft, Linux, Cisco or similar technologies is a plus
    • Proof of other technical certifications/trainings

Other Requirements:

    • 1 Year of experience as a Technical Engineer in a similar role
    • Motivation to learn new skills and technologies
    • Basic understanding of web Services, API and IP based protocols
    • Critical thinker and problem-solving skills.
    • Hands-on experience with Windows/Linux/Mac OS environments
    • Good understanding of computer systems, mobile devices and other tech products
    • Ability to diagnose and troubleshoot basic technical issues
    • Familiarity with remote desktop applications and help desk software
    • Excellent problem-solving and communication skills
    • Ability to provide step-by-step technical help, both written and verbal
    • Ability to learn and work on changing and emerging technologies.
    • Follow standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments.
    • Documents technical knowledge in the knowledge database.
    • Excellent report writing and presentation skills
    • Strong interpersonal communication and collaboration skills.

Other Requirements:

  • Sense of ownership and pride in your performance and its impact on company’s success.
  • Critical thinker and problem-solving skills.
  • Team player.
  • Good time-management skills.
  • Interpersonal and communication skills.

Why Join Us

  • Training and professional development opportunities
  • Exceptional governance structure.
  • Forward thinking results oriented culture.
  • Smart and passionate colleagues.
  • Flexible work environment.

We welcome interaction with brilliant minds.

To apply please send your CV and a short covering letter to careers@descasio.com